ShippedLocal Business AI
// productReply Rail
AI-drafted Google, Yelp, and Facebook review responses for local businesses — one queue, one click.
Client:Multi-location F&B chain (NDA)
Duration6 weeks
ScopeFrontend MVP for a multi-location F&B chain
Team1 PM + 1 engineer + 1 designer
// Google, Yelp, and Facebook in one inbox — drafted replies for every one
25+Reviews queued
6Locations
01
Overview
Pulls reviews from Google, Yelp, and Facebook into a single queue, drafts a tone-matched reply for every one, and tracks sentiment trends across locations — so a small business owner stays at under-24h response time without writing a word.
02
Highlights
- Unified inbox — Google, Yelp, and Facebook reviews in one queue
- Drafted replies with three tones and platform-aware character limits
- Themes panel with AI-extracted topics and sentiment-colored bars
03
Gallery
04
Outcomes
- Average response time held under 24 hours across 6 locations
- Owner spends ~10 minutes a day on reviews instead of an hour
- Sentiment trend visibility per location for the first time
05
Tech Stack
Next.jsTailwindFramer MotionTypeScript
06
Features
- Unified inbox with AI urgency lanes (Urgent / Reply soon / Auto-thanked / Quiet)
- Drafted replies with three tone presets and platform character limits
- Themes panel: AI-extracted topics with sentiment-colored bars
- 12-week multi-platform rating trend chart
- Per-location scorecard with top complaint and top compliment
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Building something in this space?
A 30-minute call is enough for us to understand your situation and tell you whether we're the right team. Usable version in the first two weeks if we are.