ShippedHealthcare AIOperations
// productPatient Front Desk
AI receptionist for clinics — auto intake, smart scheduling, and insurance verification before the patient walks in.
Client:Multi-clinic healthcare group (NDA)
Duration10 weeks
ScopeFrontend MVP for a multi-clinic group's front-desk operations
Team1 PM + 2 engineers + 1 designer
// AI handled 14 of 18 today — front desk only touches exceptions
18+Appointments / day
14/18AI-handled
01
Overview
Pre-fills patient intake forms from prior charts and insurance databases, suggests scheduling slots based on visit type and provider availability, and runs eligibility checks overnight — so the front desk handles exceptions instead of paperwork.
02
Highlights
- Auto-filled intake from prior charts and insurance databases
- AI-suggested scheduling slots by visit type and provider availability
- Insurance verification queue with AI-drafted phone scripts for tricky calls
03
Gallery
04
Outcomes
- Front-desk time per patient cut by ~70% — paperwork done before they arrive
- Insurance denials caught the day before, not at check-in
- 78% of intake handled fully autonomously
05
Tech Stack
Next.jsTailwindFramer MotionTypeScript
06
Features
- Auto-filled intake with confidence rings and 'verified by patient' badges
- Today's waiting room dashboard with status and SLA-at-risk surfacing
- Insurance verification queue with AI-drafted phone scripts for tricky calls
- Calendar view across providers with AI-suggested slots
- Per-patient AI summary pulling from prior history
// next
Building something in this space?
A 30-minute call is enough for us to understand your situation and tell you whether we're the right team. Usable version in the first two weeks if we are.